Ferguson Superstore Earns 2020 Consumer Satisfaction Award
Broken Arrow, OK – 1/22/2020 – Ferguson Superstore has been awarded a 2020 DealerRater Consumer Satisfaction Award, an annual recognition given to auto dealerships that deliver outstanding customer service as rated by online consumer reviews. DealerRater, the world’s leading car dealer review website, created the Consumer Satisfaction Award program to let online car shoppers instantly spot dealers that provide high-quality customer service.
Consumer Satisfaction Awards are given to the top 10 percent of U.S. new-car dealers based on their PowerScore™, as well as top independent and Canadian dealerships that receive at least 25 annual reviews and maintain a minimum average PowerScore™ rating of 4.0 out of 5.0. The PowerScore™ is determined using a Bayesian algorithm that factors the dealership’s average DealerRater consumer rating and the total number of reviews written about the dealership during the 2019 calendar year.
“We’d like to congratulate Ferguson Superstore and all of our Consumer Satisfaction Award winners,” said DealerRater General Manager, Jamie Oldershaw. “DealerRater’s extensive review database allows shoppers to identify dealerships that are providing excellent customer experiences, and it’s clear that Ferguson Superstore stands out amongst its peers in the Tulsa Metro.”
DealerRater features nearly five million dealer reviews and has a reachable audience of more than 32 million car shoppers each month. “Our awards program was more competitive than ever this past year, with thousands of dealers across the U.S. and Canada competing to win our coveted Dealer of the Year award,” says Oldershaw. “The Consumer Satisfaction Award is one way for today’s shoppers to instantly recognize quality customer service regardless of brand or region.”
Ferguson Superstore’s latest achievement marks three consecutive years our Tulsa Metro dealership has won the Consumer Satisfaction Award. Ferguson Superstore has achieved consistently high scores on the DealerRater website, placing it among the top dealerships nationwide. Ferguson Superstore is dedicated to providing customers the highest level of customer service, in the automotive industry!